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Shipping Policy

Shipping Methods and Timeframes

At Ecommerce, we strive to deliver your orders as quickly and efficiently as possible. We offer the following shipping options:

Standard Shipping

  • Delivery within 5-7 business days
  • Free for orders above ₹999
  • ₹99 for orders below ₹999

Express Shipping

  • Delivery within 2-3 business days
  • ₹199 flat rate for all orders

Same-Day Delivery

  • Available only in select metro cities
  • Orders must be placed before 12 PM
  • ₹299 flat rate

Order Processing

All orders are processed within 24-48 hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track your order status by logging into your account or using the tracking link provided in the email.

Shipping Restrictions

We currently ship to all locations within India. International shipping is not available at this time.

Some remote areas may experience additional delivery delays or may not be eligible for express or same-day shipping options. You will be notified during checkout if your delivery address has any restrictions.

Shipping Delays

While we strive to deliver all orders within the specified timeframes, occasionally delays may occur due to:

  • Adverse weather conditions
  • Natural disasters
  • Logistical challenges
  • High volume periods (e.g., festival seasons)
  • Unforeseen circumstances beyond our control

We will make every effort to notify you of any significant delays and provide updated delivery estimates.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact our customer service team within 48 hours of the delivery date. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.

For damaged packages, please retain all original packaging and take photographs of the damaged items to assist with the claims process.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team:

  • Email: admin@lulucollection52.in
  • Phone: +91 9848486452
  • Hours: Monday to Friday, 9am to 6pm IST

Important Notice:

Shipping policy is subject to change without prior notice.

*Please note: Our policies may be updated occasionally. We recommend reviewing this page periodically to stay informed of any changes.

Last updated: May 9, 2025

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